Terms and Conditions
These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure you understand them, before ordering any products form our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products for our site.
We amend these terms from time to time. Every time you wish to order a product, please check these terms to ensure you understand the terms which will apply at the that time.
These terms, and any contract between us, are only in English language.
These terms & conditions were last reviewed and updated on 03/07/2015.
1. Information about us
1.1 We operate the website domain name www.boldlineclothing.com . We are BoldLine Clothing, a company registered in the UK under the company number 135601 27447 and with our registered company and trading address which is 32 Saltcoats, South Woodham Ferrers, Chelmsford, CM3 5LE.
1.2 Contacting us
If you wish to contact us for any reason including cancellations, complaints or issues regarding the product you have purchased from us, then please email us at firstname.lastname@example.org .
2. Our Products
2.1 The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computers display of the colours accurately reflect the colours of the product(s). Your products may vary slightly from those images.
2.2 The packaging may vary from the images shown on our site.
3. Use of our site
All Content included on this Web Site (www.boldlineclothing.com), unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Boldline Clothing Limited, our affiliates or other relevant third parties. By continuing to use our Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5. If you are a consumer
5. If you are a consumer, you may only purchase products from our site if you at least 18 years old.
6. How the contract is formed between you and us
6.1 Our shopping pages will guide you through the steps you need to take to place and order with us. Our order process allows you to check and amend any errors before submitting your order(s) to use. Please take the time to read and check your order at each page of the order process.
6.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in 6.3.
6.3 We will confirm our acceptance to you by sending you an email [that confirms that the product(s) have been dispatched]. The contract between us will only be formed when we send your the dispatched confirmation.
6.4 If we are unable to supply you with a product, for example because the product is not in stock or no longer available or because we cannot meet the requested delivery date or because of an error in the price then we will inform you via email and we will not process your order. If you have already paid for this product we will refund you the full amount including any delivery costs charged as soon as possible.
7. Our right to vary these terms
7.1 We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated and which terms were changed.
7.2 Every time you order products from us, the terms enforced at the time of your order will apply to the contract between you and us.
7.3 We may revise these terms as they apply to your order from time to time to reflect any changes in relevant laws and regulatory requirements.
7.4 In the case of any relevant laws and regulatory requirements changing, you are responsible to monitor these by reading and fully understanding our most up to date terms & conditions.
8. Rights of return and refund
BoldLine Clothing aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by the following terms and conditions.
8.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 days to arrange collection and return. BoldLine Clothing is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
8.2 If any Goods you have purchased have faults when they are delivered to you, you should contact BoldLine Clothing within 14 days to arrange collection and return. BoldLine Clothing is responsible for paying shipment costs. Goods must be returned in their original condition with all documentation and packaged securely. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.3 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to BoldLine Clothing within 14 days and arrange collection and return. BoldLine Clothing is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
8.4 Items marked as on Sale or Offer can be returned/exchanged for size change if stock is available.
BoldLine Clothing can not offer any refunds for any item(s) on Sale or on Offer, unless the item(s) is damaged or faulty. If you need to report a any damaged or faulty items you must contact us at email@example.com. Issues or faulty items must be reported within 14days from you receive the order.
8.5 If you wish to return goods to BoldLine Clothing for any of the above reasons, please contact us using the details on firstname.lastname@example.org to make the appropriate arrangements.
8.6 BoldLine Clothing reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- 8.7 Any use or enjoyment that you may have already had out of the goods.
- Any characteristics of the goods which may cause them to deteriorate or expire rapidly.
- Any discounts that may have formed part of the products price that reflect any lack of quality made known to the customer at the time of purchase.
- Any product listed as a Sale item or End of line item will not be subject to refundable or exchangeable terms conditions. BoldLine Clothing will not be able to refund any sale made of such products.
- Any product listed as a Sale Item or End of Line item will not be subject to further discount through discount codes made by BoldLine Clothing. Such discretion to be exercised only within the confines of the law.
9.1 We will contact you with an estimated delivery date which will be within 14 days after the date of dispatched confirmation (the date on which we email you to confirm our acceptance of your order). Occasionally our delivery to you may be effected by an event outside our control.
9.2 If no one is available at your address to take the delivery, your parcel will be taken and kept at your local depot centre as all of our orders require customer signatures upon delivery.
9.3 Delivery of an order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.
9.4 You own the product(s) once we have received the payment in full, including all applicable delivery charges.
9.5 If we miss the 14 day delivery deadline for any products you have ordered then you may cancel your order straight away and we will give a full refund of the products price (at the date of purchase) and any delivery charges.
9.6 It is your responsibility to provide correct delivery address information during the order process. If you notice any errors in delivery address information displayed in our order confirmation email, then you must contact us at email@example.com immediately in order to make changes to the delivery address information. Once your order has been dispatched (with dispatched confirmation sent to you via email) then we are no longer able to make any changes to the delivery address.
10. Price of products and delivery charges
10.1 The prices of the products as quoted on our site at the time you submit your order. You take all responsible care to ensure that the prices of the products are correct at the time when the relevant information was entered on to the system.
10.2 Prices for our products may change from time to time, but changes will not effect any order that you have already placed.
10.3 The price of the product does not include delivery charges. Our delivery charges our as advised to you during the checkout process, before you confirm the order.
11. How to pay
11.1 You can only pay for the products by debit card or credit card. We accept the following cards:
- American Express.
11.2 Payment for the products and all applicable delivery charges is processed in advance to us dispatching your order. Once we have received all relevant funds then we will dispatch your order and provide you with confirmation of this via email.
11.3 It is your responsibility to provide accurate account and billing information. If any incorrect or inaccurate account and billing information is provided and consequently effects an order in any way, we will contact you to resolve and amend these details where necessary.
12. Our liability
12.1 If we fail to comply to the terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
12.2 We only supply the products for domestic and private use. You agree to not use the products for any commercial business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 We do not in any way exclude or limit our liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentations.
- Any breach of terms implied by section 12 of Sale of Goods Act 1979 (title of quiet possessions).
- Any breach of terms applied by section 13-15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
- Defective products under Consumer Protection Act 1987.
13. Events outside our control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by and events outside our control.
13.2 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, storm, flood, subsidence, natural disaster, transport, shipping, or other means of private transport.
13.3 If an event outside our control takes place that effects the performance of our obligations under a contract we will contact you as soon as reasonably possible to notify you.
13.4 You may cancel a contract effected by an event outside our control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund you the price you have paid including any delivery charges.
14. Communications to us
14.1 When we refer, in these terms to “in writing”, this will include email.
15. Other importance
15.1 You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
15.2 This contract is between you and us. No other person shall have any rights to enforce any of these terms.
15.3 Please note that these terms are governed by English Law. This means a contract for the purchase of products through our sites and any dispute or claim arising out of or in connection with it will be governed by English Law. You and we both agree that the court of England and Wales will have non exclusive jurisdiction.